Frequently Asked Questions
Everything you need to know about your Parramatta Eels gear and orders.
How long will it take for my Eels merchandise to arrive?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery of your game-day apparel.
Can I return or exchange a jersey if it doesn't fit?
Yes, we offer returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached. Please note that personalized jerseys cannot be returned.
Is the merchandise sold here official NRL licensed product?
Absolutely. All items sold through our store are 100% official NRL licensed products, ensuring high quality and authentic support for the Parramatta Eels.
Do you offer international shipping for overseas fans?
Yes, we ship our Blue & Gold gear worldwide. International delivery times vary by location and typically range from 10 to 20 business days.
How should I care for my official team jersey?
To preserve the quality of the fabric and heat-sealed logos, we recommend a cold machine wash on a gentle cycle and hanging it to dry in the shade. Do not tumble dry or iron prints.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip.